Privacy Policy
Last Updated: 08/31/2026
Neil’s Ace Home Center (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use our website, create an account, place an order, make a payment, request in-store pickup, contact us, or otherwise interact with our online services.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on how you use our website, we may collect the following categories of information:
Contact information, such as your name, email address, telephone number, and mailing or billing address.
Account information, such as your username, password or other account credentials, account preferences, and information associated with your customer profile.
Order and transaction information, such as products purchased or reserved, order history, pickup information, transaction amounts, refunds, and related customer service information.
Payment information. Payments may be processed by third-party payment processors. Depending on how our payment system is configured, payment information, such as your payment card details, may be collected directly by the payment processor rather than stored by us. We may receive transaction information, such as payment status, transaction identifiers, payment method type, and limited payment details.
Communications, including information you provide when you contact us with a question, request, complaint, return, or other customer service matter.
Device and website-use information, which may include IP address, browser type, device type, operating system, pages visited, referring pages, dates and times of visits, and similar technical information automatically generated when you use our website.
Cookies and similar technologies. Our website and service providers may use cookies and similar technologies that are necessary to operate the site, remember preferences, maintain sessions, provide security, understand website performance, or provide other website functionality.
How We Use Personal Information
We may use personal information to:
- Create, maintain, and secure customer accounts.
- Process purchases and payments.
- Prepare and fulfill orders for in-store pickup.
- Communicate about orders, payments, pickups, deliveries, returns, refunds, or accounts.
- Respond to questions and provide customer service.
- Operate, maintain, troubleshoot, and improve our website and services.
- Detect and prevent fraud, unauthorized transactions, security incidents, and other potentially unlawful activity.
- Maintain appropriate business, accounting, tax, and transaction records.
- Enforce our terms, policies, and agreements.
- Comply with applicable laws, regulations, court orders, and lawful government requests.
- Protect our rights, property, customers, employees, and others.
- Carry out other purposes disclosed to you when information is collected or with your consent.
How We Disclose Personal Information
We may disclose personal information when reasonably necessary to operate our business, including to:
Payment processors. We may use third-party companies to securely process payments and related transactions.
Website and technology providers. Information may be processed by companies that provide website hosting, e-commerce, account management, cybersecurity, data storage, or other technology services.
Professional and business service providers. We may disclose personal information to attorneys, accountants, insurers, consultants, or other professional service providers when reasonably necessary for them to provide services to us.
Legal requirements and protection of rights. We may disclose personal information when reasonably necessary to comply with applicable law, legal process, or a lawful government request, or to protect the rights, safety, or property of Neil’s Ace Home Center, our customers, or others.
We do not sell personal information for money.
Payment Processing
Payment transactions may be handled by a third-party payment processor. Payment processors maintain their own privacy and security practices and may collect information directly from you to complete a transaction.
We do not intentionally collect or store complete payment card information when that information is submitted directly to our payment processor.
Cookies and Similar Technologies
Our website may use cookies, local storage, and similar technologies.
Some technologies may be necessary for functions such as customer accounts, shopping carts, checkout, security, fraud prevention, and remembering preferences.
We may also use technologies to understand how our website performs and how visitors use it. Where required by applicable law, we will provide appropriate choices regarding non-essential cookies or similar technologies.
Your browser may allow you to block or delete cookies. Doing so may prevent certain portions of our website from functioning correctly.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no method of transmitting information over the internet or storing information electronically is completely secure. We therefore cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and should contact us if you believe your account has been accessed without authorization.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling transactions, maintaining customer accounts, providing customer service, satisfying accounting and recordkeeping requirements, resolving disputes, preventing fraud, enforcing agreements, and complying with applicable law.
Retention periods may vary depending on the type of information and the reason it was collected.
Your Privacy Rights and Choices
Depending on where you live and which privacy laws apply, you may have rights concerning your personal information. These may include the right to request access to, correction of, or deletion of certain personal information and, where applicable, to obtain a copy of certain information or opt out of particular uses or disclosures.
Not every privacy right applies in every jurisdiction or circumstance. We will process qualifying requests in accordance with applicable law.
To make a privacy request, contact us using the information in the Contact Us section below.
We may need to verify your identity before completing certain requests. Where permitted by applicable law, an authorized agent may submit a request on your behalf, subject to appropriate verification.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
Children's Privacy
Our online store is intended for a general audience and is not directed to children under 13.
We do not knowingly collect personal information online from children under 13 in a manner prohibited by applicable law. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete that information.
If you believe a child has provided personal information to us improperly, please contact us.
Third-Party Websites and Services
Our website may contain links to websites, applications, payment services, or other services operated by third parties.
We do not control the privacy practices of independent third parties. Their collection and use of information are governed by their own privacy policies and terms.
U.S. State and Territorial Privacy Rights
Privacy laws can vary among U.S. states and territories. Residents of certain jurisdictions may be entitled to additional rights regarding their personal information.
Where an applicable U.S. state or territorial privacy law gives you rights beyond those described in this Privacy Policy, we will honor those rights as required by law.
This website may be accessible to customers in American Samoa and throughout the United States. Nothing in this Privacy Policy is intended to limit rights provided by applicable federal, state, or territorial law.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, website, technology, legal requirements, or privacy practices.
When we make changes, we will post the revised Privacy Policy on this page and update the “Last Updated” date above. Material changes may be communicated in another manner when required by applicable law.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact:
Neil’s Ace Home Center
P.O. Box 385
Pago Pago, AS 96799