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NEILS ACE HOME CENTER
Customer Services & Store Policies
Neil's ACE Home Center is committed to providing convenient shopping options, reliable delivery services, and helpful customer support throughout the island.
Delivery Services
We offer delivery services to any part of the island for any order totaling $100 or more. Delivery fees start at $40 and typically take up to 5 days from the purchase date.
Free In-Store & Curbside Pickup
We offer free in-store and curbside pickup. Please contact Customer Service for details.
Email: help@neilsace.com
Phone: +1 (684) 699-9770 ext. 200 or 201
Additional Services
Our helpful staff are happy to offer a variety of services such as furniture assembly, key cutting, and small engine repairs. Give us a call for more details.
Phone: +1 (684) 699-9770
Online Store
Our online store is available to all account-holding customers. This includes discount accounts, construction accounts, business accounts, and charge accounts.
Please reach out to sales@neilsace.com for assistance.
Delivery Policies
Important: Delivery requires customer confirmation and an adult 18 years or older must be present to receive the order.
- Neil's ACE Home Center will contact you before we load and ship your items.
- We will not attempt delivery without confirmation.
- An adult must be present to accept the delivery. The adult must be 18 years or older.
- If no adult is present, the order may be considered undeliverable and returned to the store premises.
- The delivery may then be subject to additional fees.
- Items will be left on the first threshold whenever possible, such as the front door, garage, or entryway.
- Some homes may not be deliverable to the doorstep due to location or road conditions. In that case, we will do our best to place items in the safest available spot.
- The only exceptions are furniture deliveries delivered into your home and appliances delivered with a warranty.
- We reserve the right to not deliver unattended items for safety reasons.
- Additional fees may apply if you request items to be placed inside the first threshold or entryway, including transporting orders inside the residence, up stairs, or onto decks and porches.
- We do our best to honor expected delivery dates. However, delays may occur due to shipping delays, inclement weather, or other circumstances beyond our control.